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26 Aug

Announcing: The Robert Bourassa Performance Voyage

Welcome back to the Blog!

We hope you've been having a great summer. It's been an interesting one here in Ontario, a wave of harsh heat and some of the most intense rain the province has ever seen. However, autumn is nearly here and we couldn't be happier to announce that once again, the Trailer Blocks team will be packing up and hitting the open road to enjoy the end of summer and to put our signature aluminum lift/lowering blocks to the test.

This long weekend, we'll be installing our lift blocks to our trailer and then setting our sights on the Robert Bourassa generating station, a hydroelectric damn on the La Grande River in northern Quebec. This trip will be roughly the same length as our voyage to the Daniel-Johnson dam, a round trip that will stretch nearly 3,000 km long. The journey will take our 26' tandem axle test trailer through a number of different environments, allowing us the opportunity to truly test our block's ability to endure harsh terrains. We'll be collecting a lot of data along the way and studying the interactions of our heavy components. This will include our impressions of the trip and dam, before-and-after shots of the trailer's installation and gorgeous, high-resolution pictures of all the sights we see up north.

We'll be sharing the results of our second Performance Voyage in an After-Action Report and we can't wait for you to join in our experiences. Keep an eye on the blog and our social media channels for the latest updates and content uploads.

29 Jul

Blogs in Motion: E-Commerce and Electronic Communication

Welcome back to the Trailer Blocks Blog!

It's time for a new entry in our Blogs in Motion series and while we do have a few different topics we want to cover, there's one in particular that's been standing out as of late. As you may already know, Trailer Blocks operates exclusively as an e-commerce business, a practice that has its upsides and its pitfalls, but one that suits our methods quite well. As a result, the bulk of our correspondence with our customers occurs via email and form submissions to ensure accuracy and efficiency in processing inquiries and orders. We also use social media channels to keep everyone up-to-date regarding our general operations. However, a trend has begun to form. A handful of people seem to asking us the same question:

"Why don't you guys have a phone number?"

It's a legitimate question as many businesses tend to communicate with their client base extensively via phone calls and voicemails as opposed to emails and social media. We thought we'd answer that question by first briefly outlining why Trailer Blocks uses e-commerce for our enterprise.

Online operations grant businesses a global platform for their goods and services that would've been unimaginable only a few years ago. More importantly, e-commerce allows businesses to essentially eliminate the traditional "9-to-5" method of running a business. Digital stores allow you to browse, compare and buy products at any time of day or night, from your desktop at home to your mobile devices on the go. Quite simply, e-commerce allows both customer and vendor to take care of their business at their own convenience in a direct, informative manner.

Trailer Blocks Mobile Interface

You are likely already familiar with e-commerce in some respect. Whether you're a small business owner yourself or if you've used sites like eBay or Kijijij, the digital realm of business is becoming more and more familiar to the general public with every passing day. Many online stores do indeed have a phone line or chat support, so why don't we? When it comes to specialized products like ours, the written word is far more effective than the spoken one at communicating the technical details that a customer requires. The products we offer here at Trailer Blocks have a very specific purpose and we've found that clients that reach out to us for more information tend to fall into one of two categories: one, those who know exactly what they need and simply want to confirm some details and two, those that are unsure of what they need and require a bit of assistance. In both scenarios, we've found that email correspondence and form submissions provide mutual benefit for us and our customers. A written trail of data is far easier to track down and analyze than a phone call or voice message that may get lost or miscommunicated along the way.

Additionally, with the advent of instant communication, digital correspondence allows our staff members to be knowledgeable about all our active orders and inquiries at all times, as opposed to only knowing about a critical issue Monday morning from checking the voice messages. In some cases, it takes the effort of the entire Trailer Blocks team to help a client, something that is almost impossible without transparent, written communication. We understand that the lack of a phone number may throw off some prospective clients, but "e-communication" at Trailer Blocks is critical to ensuring we are delivering accurate customer service.

We hope you've enjoyed this insight into our preferred method of communication and we'd like to hear from you about it. Please feel free to contact us anytime with your questions or feedback at: contact@trailerblocks.com and follow us on Twitter for the latest news and updates.

We have some exciting events in the works and more Blogs in Motion to come, so keep an eye on us here and we'll have more for you in the days to come.

27 Jun

Update: New Kit Option

Welcome back to the Trailer Blocks Blog,

We have an announcement we'd like to share with you. Starting now, we'll be adding a brand new component to our range of signature lift/lowering block kits: Pressed Steel Tie Plates

Trailer Blocks kit with tie plate

When you visit our store, you'll see that we've introduced the tie plates as part of a new kit option. The kit will include our signature aluminum trailer blocks, U-bolts and tie plates, able to accommodate all appropriate sizes

Our goal in adding the tie plates to our kit lineup is to provide a high quality factory replacement when mounting a lift/lowering block to your trailer. We've been hearing from some folks that their current tie plates are bent, rusted or generally inadequate and we came to the unanimous decision that this simply won't do.

We hope this new kit will supplement your needs when customizing your trailer ride height.

28 Apr

Update: Trailer Blocks 2014 Shipping & Handling Rates

Hello, we have a quick update for you today with our 2014 shipping rates listed in Canadian dollars. Flat rate shipping is available nation-wide for: Canada, The United States of America and Mexico.

Canadian rates are $35.00, United States of America is $45.00 and shipping to Mexico is $55.00. International shipping to destinations outside North America is available for a flat rate $85.00 CAD.

Shipping is automatically added to your order in the final checkout stage, just after the Paypal checkout process. Logistics services are normally provided by Canada Post.

We hope this helps with any concerns and we'll have more to share with you in the coming days.

All major credit cards are accepted at checkout.
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